TESTIMONIALS

12-14-18

I was impressed with the speed and cleanliness of the technicians. They went above and beyond on this project making sure the customer was taken care of. They had a great attitude and were all very professional.

(Tyler Baxter, Alex Klaassen & Nickie Akers)

From Jeff

November 26, 2018

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November 16. 2018

Hello,

From the initial meeting with Brice to the final walk-through with Tyler, working with Baxter Construction was a pleasure.  We were so pleased with the professionalism of everyone associated with this job.  Tyler is a huge asset to the company, from his efforts to keeping us informed on what was going on, his helpfulness, and his willingness to do everything possible to make the job go smoothly, and to keep us happy.  I’m sorry I don’t know the names of the others who worked on our job, but to a man, they were professional, helpful, and pleasant to have around.  

We will definitely recommend Baxter Construction to our friends, and look forward to working with you again in the future.

Many thanks,   

Susan and John 

November 13, 2018

Thank you for making a difficult situation- pleasant!

The Johnson’s

November 8, 2018

Email received:

Hello Heath:

I wanted to take this opportunity to let you know what a pleasure it has been working with Baxter Construction to repair the water damage our house recently suffered.

Each crew who handled their phase of the project was extremely knowledgeable and professional in completing their work. Throughout the various stages, every Baxter employee or sub-contractor kept us informed of exactly what they were doing and what needed to be done as well as providing us with accurate timelines for the scheduled work.  All of our questions were answered in extreme detail and in terms that we could understand.  

Another area that Baxter Construction really stood head and shoulders above the rest would be in the consideration of their customers.  Each employee was so careful and considerate of our home and they went way beyond the call of duty to minimize any inconvenience for us.  On more than one occasion, I had the feeling that the crews treated our home as if it were their own.

I did want to single out a few who really were exceptional.  Tyler and Alex were great young men to work with.  The work they did to dry out the damaged areas was incredible. They helped turn a very unfortunate incident into one that didn't seem so bad.  Harley was amazing!  He discovered additional damage and repaired each to as good as new.  It was also a pleasure working with Carlos and Angel of Melvin's to do the tile and backsplash.  The kitchen is absolutely gorgeous and Carlene loves it.  My apologies if I am incorrect on his name but I think it was Brandon (?)  who did the detail work on the baseboards and carpet.  He went so far out of his way to do his work "just right"!  He took it on his own initiative to stop at Home Depot before he arrived to have just the right piece of baseboard to make the job PERFECT.  That level of craftsmanship and customer care is hard to find.  And it is extremely appreciated.  Last, but definitely not least is Tracy.  His attention to detail and his ability to get things done was amazing.  He is a very busy man with is clearly evident by the amount of calls he would receive from work crews and vendors.  But, even with multiple distractions, he would stay focused  on our house and he would never leave until the job was done.   He was my main contact point and I'm sure I was a pest on more than one occasion.  I sure hope I didn't inadvertently leave anyone one out.  My apologies if I did.

This project was a "win- win."  Not only did we get a beautiful kitchen, breakfast nook, hallway and bathroom..... but I also got a few new and great golfing buddies!!

Thanks again Heath.

Bruce and Carlene

August 25,2018

 Wl Warren

5 Star Google review

After a very large tree fell on my house, the insurance adjuster suggested Baxter Construction. Having never worked with a contractor before and having heard more than a few cautionary stories, I was concerned how the process and relationship would go, but I am so impressed with every aspect of this company! The repairs were both interior and exterior, so there have been a number of workers inside and outside of my house. Without exception, every person who's come to my home has been professional, personable, attentive to detail, and easy to work with. This is true for both Baxter's own employees and the subcontractors they hire. They've all been top notch. The quality and efficiency of the work has been beyond my expectations. The responsiveness to all of my concerns has been remarkable for speed and attentiveness. Working with Baxter has been an excellent experience! It's a first-rate company with first-rate people. I would absolutely hire them again and would recommend them to others without reservation.Email sent from one of our customers to their insurance company


7-21-18

Dear friends at Baxter,

We couldn’t have been pleased anymore then we were at the quality of your service to us.

After a small crisis like we experienced after the fire damage to our home, it was comforting to have kind, understanding and efficient folks to come in and bring the problem an excellent solution.

We were so glad I thought to call Standard Paint for their recommendation for a reputable company to help us. I’m writing Lisa from there, also.

We have never in all our soon 69 years of marriage received a surprise thank you from a service company. (The brownies were moist and good).

May God bless and continue to prosper each employee.

Gratefully,

Pat & Harley Drollinger

Awesome review from a very happy customer.

May 15,2018

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February 2, 2018

Hi Brice -

Thanks for the awesome job that you and your crew did in remodeling our home!! We love how it turned out.

I would like to tell you that Adam was wonderful to work with. His competent skill level and attention to detail in completing tasks was extraordinary. He was an excellent communicator and kept me updated on the progress of our project. Adam had a positive attitude about doing the job well in the way that we wanted it done, and was patient and determined until he successfully did so. I appreciated his honest feedback, and along with the aforementioned qualities, I trusted his evaluations of how things needed to be done. This in turn generalized to us also trusting Baxter Construction. Good work, Adam!

Thanks to you, Adam, and the Baxter crew for a job well done.

With Gratitude,

Chani Phillips

12/18/17

Good morning....,

Just wanted to let you know that the project by Baxter Construction is completed to our satisfaction. Thank you so much for recommending them. They were very professional, excellent communication, and took a lot of pride in their work. We will be recommending them if anyone needs their services.

Kim & Doug

Adjuster's response: Thank you for sharing. This is a common theme when this contractor is involved, however, always great to hear!

Larry

To our Baxter Clean-up team

We just wanted to take a moment to thank you for your hard work on cleaning up our water damage. From the moment of our first call until the last blower was unplugged, you have been nothing but kind, caring and professional. While we have a long road ahead until our house is repaired,  your clean-up efforts have got us back on the right track.

Again thanks to you all for a job well done.

Simon & Monica Masias

 

September 15, 2017

Kudos to all members of your crew that repaired the damage to my residence due to a break-in in May.  Everyone obviously took pride in their work and did an excellent job all around.  And they were all extremely pleasant to work with.  I will not hesitate to recommend Baxter Construction in the future.

Lynn Mondor
(Email received from customer)

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Email received July 24, 2017

We recently had flood damage in our home. Your company did a great job at restoring our home back to normal. I was very impressed by the way Wayne Wright managed the large task of making sure the work was done properly and timely. He kept me informed about the progress of the repair...He kept me in the loop as to what was being done, who would be doing the repair and when they would be there to do the job. Having your home damaged is a stressful time. He helped us through that rough time by knowing we could count on him to make it right again. I have highly recommended Baxter Construction to all of my friends. When I tell the story of how we have such beautiful floors I tell that Wayne and Baxter Construction made that happen!

Glen and Marlene Fauver

 


 

June 17, 2017

(Forwarded from Dick Elliot, Elliott Insurance, PEMCO Insurance)

...Gene Hayward was very professional and offered good solutions. He and his team recognized the scope of the problem and also the best way to handle the situation. At our age it is difficult to allow strangers in our home, but I can honestly say that the entire crew was respectful of our home and treated us very professionally. Because my husband, Chuck is disabled, it is harder for him to let others do what he used to be able to do. But the young men working in our home were especially mindful of Chuck and took extra minutes to answer all his questions.

We felt that their professionalism and work ethic was beyond complaint and we appreciate their hard work. The team that came to dry out our home were wonderful and the painters and builders we excellent. I would recommend Baxter Construction to anyone in need of help.

Chuck and Sharon Parrish.

5-19-17

5-19-17

 

 

April 2017

" I absolutely LOVE the kitchen! It is so beautiful. My mom and I just stare at it all the time. I am so grateful for all you help throughout the project and for all the beautiful work the Baxter guys have done." Abigail

 

Dear Brice,

Just wanted to tell you how pleased we are with the work you did for us. It has made such a difference to our house. Feel free to drop by sometime to view the final results. Darrell and I would be happy to recommend your company anytime. God bless you all.

Enid Gill

10/2016

As another builder here in the Yakima Valley, when I returned from vacation the day before Thanksgiving, I had a very untimely water leak from a faulty plumbing valve. Hoping that something could be done, Brice and crew were out to my home within 45 minutes of my call. Tyler Baxter was fantastic, and was very helpful in getting my mess cleaned up. All in all the Baxter’s operate with the highest level of integrity and honesty and I would recommend them to anyone!

-Dereck

10/2016

Dear Brice Baxter,

June and I would like to let you know how much you, and your company have done for all of us after our house fire. Back in 1980, we had a fire in a house, and found ourselves in a battle with the insurance company. It was the worst experience a person could ever have. 

Once again on July 24th, 2015, while out of town, we received a call that our house had caught fire. We returned home to find the second story had burned, and the main floors had smoke and water damage. After contacting the insurance company and informing them that we preferred your company to rebuild our house, we were contacted by Heath Sandall who was there on every step of the job. This house was built in 1898 to 1900 so there were many things June and I would not have, when we found out we were underinsured  for rebuilding a historic house. But, Heath’s knowledge of the home building industry, and experience in working with insurance companies was what got our house rebuilt to the condition it is in today. June and I are so happy with the way the house is today, and the quality of the workmanship of your employees is what made it happen. June and I would go through the house every day and come up with ideas and then change our minds on colors and finishes, but your employees would do whatever we decided. They were always pleasant and did what was needed to make June and myself very happy. 

Over the next ten-moth period it took to rebuild we had a couple of problems, and a few things I wasn’t happy with. But just a call to Heath or Tracy was all that was needed to fix it. There was work that Ryan and Josh did on the finish work that turned out better than we could have ever hoped for. All of your employees had a great attitude, and greeted June & I each day. From Ryan asking how I was feeling, to Miguel telling us goodnight. The only regret that June and I have is that we had so many things going on in our lives this year that we never had the time we wanted to have your family and employees that worked on the house over for a barbecue, to thank each one of you for a job well done. 

Thank you again,

Alan and June Strader. 

9/25/16

I Just want to send you a note to tell you how pleased I am with my bathroom remodel job. From the first person I contacted by phone, to the last guys that finished up the project, everyone was very professional and helpful. I was so pleased that everyone was so conscientious and at the end of the work day, everything was cleaned up as good as possible during construction. I really appreciated Craig Schultz who came out every day and let me know what to expect and who would be there to do the work. Special thanks to Kaleb, Regan, your plumbers and electricians and Julio. 

I will definitely recommend your company to others and will call you again if I need other projects completed in the future. Thank you so much. 

Robbi Wilson

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Dear Baxter Construction,

We are writing to commend crew members of Baxter Construction who worked at our home recently. A leak emanating from an overhead humidifier in the attic caused considerable damage to our living and dining rooms. After consulting with our Pemco Insurance agent, we selected Baxter as the firm to repair the damages. 

We found the wallboard applicators, painters, carpet layers, etc. to be high-quality craftsmen. Each was polite and hard-working, presenting well-honed sense of social interaction with us throughout the process. They were friendly, thorough and trustworthy. Since we were away from Yakima several times during the repairs, these qualities were reassuring, and we give all the craftsmen who worked at our home highest marks for their professionalism.
We want to single out two employees who represent Baxter’s commitment to excellence - Heath Sandall and Wes Brulotte - and here’s why. Heath takes your clients up to 20,000 feet and reviews the scope of the project on a global basis. He informs clients of the realities that will most likely affect their serenity; things like how long it will take to dry-out the damaged wall; what the flow of the project will entail and the timeline to expect; how long it might take for a replacement carpet to arrive, etc. Good stuff to know in advance. Thanks Heath!
Wes was the perfect foreman for our dilemma. He was incredibly organized, attentive to even the most intricate details and made the whole mess in our damaged home endurable. He has great people skills with clients - and with his fellow employees, as well. His facility to communicate the linear steps that Heath told us would unfold is a fine quality, and we appreciate the many, many times he checked-in with us to provide updates and information. Thanks Wes!
Please feel free to share these comments with other prospective clients, and if it helps we would be happy to open our home to show how expertly our home was restored.

Sincerely, 
John and Monica Colgan


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